FREE delivery from £29 - * MINIMUM ORDER FOR RAW FOOD IS 7KGS *

DELIVERY

Raw Range

We deliver Nationally via our courier network. Please check with us if you are in the Highlands or Islands. These deliveries may incur an extra charge so please check by emailing us. We DO NOT deliver to Northern Ireland.

We deliver our raw food in an insulated box to keep the food at a low temperature. There is a note on our account so that your driver knows they must leave the box(es) and not take them back to the delivery hub. Please note that once dispatched you cannot re-arrange a delivery date for next day, or to another address, or change delivery instructions as this could delay the delivery.

Vale Pet Foods will not take responsibility any changes made to the delivery by yourselves after dispatch or if you add the wrong delivery address and postcode. The only exception is if the delivery failed because of an error on our part or our couriers. A refund will only be issued in these circumstances. We will not replace or refund any orders which have been refused or if the delivery has taken 48 hours, as the food is safe to refreeze and will be perfectly fine to feed.

* THE MINIMUM ORDER FOR RAW FOOD IS 7KGS. ORDERS UNDER THIS AMOUNT WILL AUTOMATICALLY BE REFUNDED.

* Our Raw orders will ONLY be delivered Tuesday to Friday. 

* We DO NOT ship out on a Friday, orders placed after 12 Noon on Thursday will be sent out Monday for Tuesday delivery.

* Order before 12 Noon for next day delivery

* FREE delivery on orders over £29, orders under £29 will incur a £5 charge.

Below are the current postcodes that our couriers deliver to. If your postcode is not listed then unfortunately we cannot deliver to your area. Your order WILL be cancelled and refunded and we will send an email to confirm this.

Mainland postcodes:
AB, AL, B, BA, BB, BD, BH,BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FY, G, GL, GU, HA, HD, HG, HP, HR, HS, HX, IG, IP, KA, KT, KW, L, LA, LD, LE, LL, LN, LS, LU, M, ME, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PH, PL, PO, PR, RG, S, SA, SE, SG, SK. SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, SW, SY, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, ZE

Return of Goods
If you wish to return your order you must email woof@valpetfoods.com with your request.

We will contact you and provide details of where you must return the goods and other relevant instructions. You must then return the goods to us without delay and at the latest within 7 days of notifying us of your return.

You must return the goods at your own risk and at your own cost. 

Once the goods have arrived back to us, they will be checked for any damage. Raw food must be returned on a next day delivery service and must leave you frozen.

Dry Range

We deliver Nationally via our courier network. Please check with us if you are in the Highlands or Islands. These deliveries may incur an extra charge so please check by emailing us. We DO NOT deliver to Northern Ireland.

Please note that all deliveries require a signature from the customer; however if alternative arrangements or a request is made for delivery without a signature (e.g. leave in a safe place), then it is at the customer's own risk. Vale Pet Foods will not accept any liability for lost or missing goods.

If you are out when delivery is attempted, the courier service should leave you a card notifying you of this and will re-attempt delivery the next working day.

* Orders will be delivered Monday to Friday. 

* Order before 12 Noon for next day delivery

* Orders placed after 12 Noon on Friday will be sent Monday for Tuesday delivery.

* FREE delivery on orders over £29, orders under £29 will incur a £5 charge.

* Due to multiple logistic locations you may receive your order in different deliveries.

Below are the current postcodes that our couriers deliver to. If your postcode is not listed then unfortunately we cannot deliver to your area. Your order WILL be cancelled and refunded and we will send an email to confirm this.

Mainland postcodes:
AB, AL, B, BA, BB, BD, BH,BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FY, G, GL, GU, HA, HD, HG, HP, HR, HS, HX, IG, IP, KA, KT, KW, L, LA, LD, LE, LL, LN, LS, LU, M, ME, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PH, PL, PO, PR, RG, S, SA, SE, SG, SK. SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, SW, SY, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, ZE

Team Vale  

Vale Pet Foods Dry Range

DRY

Our range of dry dog food is manufactured in the UK and is an incredibly high-quality, grain-free and complete diet for dogs of all life stages. Our incredibly tasty varieties of dry food are packed with vital nutrients that are essential for maintaining great overall health.

View Dry Range >
Vale Pet Foods Raw Range

RAW

Our raw dog food range has been specially formulated to provide natural, wholesome nutrition for your dog by using fresh, quality ingredients that provide essential minerals and vitamins. Our raw food uses human graded fresh meat, and it is manufactured in the UK.

View Raw Range >

keeping dogs happy and healthY since 2009

01455 332 003
woof@valepetfoods.com

11 Church Street, Lutterworth,
Leicestershire, England, LE17 4AE

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